Part of
Six Dimensions of PerformanceTags
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Key Info
Value assessment measures customer satisfaction and alignment to strategy while balancing immediate tasks and long-term goals to avoid technical debt.
A measure of how much value customers derive from released features or projects. The goal isn't purely customer value; it serves as an early warning sign that a system is being pushed to focus on output rather than an outcome.
Too little
- Rework needed to enhance delivery of a specific feature.
- Customer dissatisfaction exists despite internal satisfaction with workflow.
Too much
- Increasing technical debt due to teams prioritizing immediate tasks.
- Lack of focus on mid to long-term strategy, risking new market entry despite customer satisfaction.
Typical metrics
- Cost of delay – Economic impact of not completing work for customers and the organization.
- Alignment to strategy – Prioritized tasks align with strategic goals.
- Customer satisfaction – Positive feedback indicates successful problem-solving and high satisfaction.