Part of
Six Dimensions of PerformanceTags
flightlevel-2flightlevel-3
Key Info
Consistency in delivery pace is crucial to avoid periods of low customer value and ensure process improvement without risk.
Delivery occurs at a consistent pace rather than huge feasts or famine of delivered value to the customers; for example, the variance of pace "Do Lots." This dimension helps see shorter-term process instability.
Too little
- Periods of progress and others of lower value to customers.
Too much
- Less risky "known" features delivered rather than most valuable or needed
- Little incentive to push process improvement in case they cause a temporary decline
Typical metrics
- Throughput velocity variability
- Variability in delivered customer value
- Net Process Flow – Things Delivered minus Things Started; indicates system balance, with variability shown as higher or lower peaks, ideally centered around zero.