Continuous improvement in business agility involves planning and implementing changes based on insights gained, ensuring organizations actively pursue enhancements within their workflows.
Key Points
- Check results regularly
- Adjust Flight Levels systems if necessary
- Develop measures together
- Implement changes gradually
- Obtain and use feedback
Details
Purpose: This is where all the prior activities culminate—actually making changes based on the insights gained. Continuous improvement is at the heart of business agility, and this activity ensures that an organization is not just planning improvements but also acting on them.
How it works: Improvements are planned and implemented as part of the daily work process, with teams reserving time and resources for making changes. This could involve changing workflows, introducing new tools, or altering team structures to address identified problems.
Why it's important: No matter how well an organization visualizes its work, maintains focus, or measures progress, actual improvement only happens when changes are implemented. Organizations must create space within their workflows to ensure improvements are continuously pursued.
Example: After reviewing metrics showing that tasks are spending too much time in the "waiting for review" phase, a team might decide to improve the process by assigning a dedicated reviewer to ensure faster feedback and quicker progression of work items.
More about this
These 5 activities are part of the core of the Flight Levels thinking and design model. If you want to learn more, take the Kick start path to Flight Levels Now!