Define and measure outcomes by setting clear metrics, regularly checking values, and using findings to improve performance and transparency.
Key Points
- Define what should be achieved and how it can be measured
- Set clear metrics and goals
- Check measured values regularly
- Use findings in a targeted manner
- Share results transparently
Details
Purpose: Measuring progress helps teams and organizations understand whether they are moving in the right direction and improving over time. Without measurement, it's difficult to gauge whether changes are having the desired effect.
How it works: Progress is measured using metrics that matter to the organization. This could be lead time (how long it takes to complete a task), cycle time (the time a task spends in active development), throughput (the number of completed tasks), or customer satisfaction metrics.
Why it's important: Measurement provides a feedback loop that allows teams to assess their performance and identify areas for improvement. It also allows organizations to track the impact of strategic decisions and adjustments.
Example: A team might track how long it takes to resolve customer support tickets. If they notice that ticket resolution times are increasing, they can dive into the issue to identify bottlenecks or capacity constraints.
More about this
These 5 activities are part of the core of the Flight Levels thinking and design model. If you want to learn more, take the Kick start path to Flight Levels Now!