Tags
flightlevel-2flightlevel-3
Key Info
Value measures customer benefit from features, warning against focusing on output over outcome, with metrics like cost of delay, strategic alignment, and customer satisfaction.
A measure of how much value customers derive from released features or projects. The goal isn't purely customer value; it serves as an early warning sign that a system is being pushed to focus on output rather than an outcome.
Too little
- Rework needed to enhance delivery of a specific feature.
- Customer dissatisfaction exists despite internal satisfaction with workflow.
Too much
- Increasing technical debt due to teams prioritizing immediate tasks.
- Lack of focus on mid to long-term strategy, risking new market entry despite customer satisfaction.
Typical metrics
- Cost of delay – Economic impact of not completing work for customers and the organization.
- Alignment to strategy – Prioritized tasks align with strategic goals.
- Customer satisfaction – Positive feedback indicates successful problem-solving and high satisfaction.