Part of
Work System TypesTags
flightlevel-2
Key Info
Supporting Products and Services provide internal products or services that enable and stabilize customer-facing systems through shared platforms and reusable components.
Characteristics
- No direct customer interface
- Support other products or services
- Can include platforms or infrastructure
- Dependencies on other FL2 systems
Examples
- Control software for drones
- Battery module development
- Internal database service
Description
Supporting Systems provide internal products or services that enable and stabilize customer-facing systems. They ensure that customer-facing systems can operate effectively and reliably, offering reusable components, shared platforms, and common services that underpin the organization’s operational performance.
Structural and Functional Role
Often structured as cross-cutting units responsible for shared functionality, such as platforms, APIs, or infrastructure. They balance autonomy with standardization.
Distinguishing Features
- No external customer exposure
- Provide stable interfaces and reusable assets
- Optimize for efficiency, scalability, and consistency
- Often coordinate across multiple customer-facing systems
Relationships to Other System Types
- Serve Customer-Facing systems with shared components or services
- Depend on Enabling systems for internal processes and governance
- May collaborate with Pop-Up systems for short-term improvements or migrations
Lifecycle or Stability
Medium- to long-term; evolves as customer-facing systems require new capabilities.